Refund Policy

14-day money-back guarantee

If you change your mind, you can request a full refund within 14 days of your purchase, provided the session you registered for hasn't started yet. This guarantee applies first — if you're inside your 14-day window and the class hasn't started, you get a full refund even if the session is less than 7 days away.

After your 14-day window

Once more than 14 days have passed since your purchase, cancel 7 or more days before your session for a full refund. Within 7 days of the session, we'll move your registration to any future session, or you can send someone in your place — just email us before the start time.

Seats are limited, so no-shows and same-day cancellations made after your 14-day window can't be refunded or transferred. Registrations aren't refundable for participants who arrive without the setup steps completed.

How to request a refund

Refunds for Relentless Launch Lab classes are processed by our payment provider, Paddle, who is the Merchant of Record for every order. To request a refund:

1. Visit paddle.net and look up your order using the email address you used at checkout.
2. Choose the order you'd like refunded and follow the on-screen instructions.
3. Or email us at relentlesslaunchlab@gmail.com with the email address used at checkout and the class name, and we'll help you from there.

Approved refunds are returned to the original payment method. Bank processing times vary, but you should see the refund within 5–10 business days.

Class cancellations by us

If we cancel or reschedule a class, you get a full refund or a seat at the next session — your choice.

Questions

For anything related to a refund, contact us at relentlesslaunchlab@gmail.com.

See also our Terms & Conditions and Privacy Notice.