Terms & Conditions

1. The seller

These Terms & Conditions ("Terms") are a contract between you and Relentless Permit Solutions LLC ("we", "us", "our"), the provider of the classes, materials, and website at relentlesslaunchlab.com (the "Service").

2. Acceptance

By registering for a class, accessing our website, or using any part of the Service, you agree to these Terms. If you do not agree, please do not use the Service. You confirm that you are of legal age to enter into a binding contract and, if registering on behalf of an organization, that you have authority to bind it.

3. The classes

Our classes are live, virtual workshops delivered over Zoom. We will send the join link and any preparation materials to the email address you provide at registration. You are responsible for arriving on time with the equipment and materials listed on the registration page.

4. Payment, billing & tax

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. For payment, billing, tax, cancellation and refund mechanics, please refer to Paddle's Buyer Terms and our Refund Policy.

5. Acceptable use

You agree not to misuse the Service. In particular, you must not:

• Use the Service for any unlawful, fraudulent, or harmful purpose.
• Send spam or attempt to defraud us, other students, or third parties.
• Infringe our intellectual property, the IP of other students, or any third party.
• Probe, scan, scrape, or attempt to compromise the security of the Service or distribute malware.
• Record, redistribute, resell, or publicly broadcast class sessions or materials without our written permission.
• Share your access link or registration with anyone else.

6. Intellectual property

All class materials, slides, recordings, templates, workbooks, branding, and software made available through the Service are owned by Relentless Permit Solutions LLC or its licensors and are protected by intellectual property laws. You receive a limited, non-exclusive, non-transferable license to use them for your own personal or internal business purposes. No resale, redistribution, or reverse engineering is permitted.

7. AI tools & outputs

Our classes teach you to work with generative AI tools provided by third parties. You are responsible for the prompts you write, how you use any outputs, verifying their accuracy, and ensuring you have the rights to any content you provide as input. You agree not to use AI tools demonstrated in class to create illegal content, hate speech, deepfakes, malware, or content that infringes others' rights. AI outputs may be inaccurate and are not a substitute for professional legal, financial, medical, or other regulated advice.

8. Accuracy of your information

You agree to provide accurate registration information and to keep it up to date. You are responsible for keeping any account credentials confidential and for all activity under your account.

9. Service level & warranties

We work hard to deliver a great class, but we do not guarantee that the Service will be uninterrupted, timely, error-free, or that any specific business outcome will result from attending. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability and fitness for a particular purpose.

10. Liability

To the fullest extent permitted by law, our total aggregate liability to you for any claim arising out of or related to the Service is limited to the fees you paid us in the 12 months preceding the claim. We are not liable for indirect, consequential, special, incidental, or punitive damages, including loss of profits, revenue, data, or goodwill. Nothing in these Terms limits liability for fraud, death, or personal injury caused by negligence where such limitation is prohibited by law.

11. Suspension & termination

We may suspend or terminate your access to the Service — including removing you from a live class — if you materially breach these Terms, fail to pay, present a security or fraud risk, or repeatedly or seriously violate our acceptable use rules. Where it is reasonable and safe to do so we will give you notice and an opportunity to fix the issue first.

12. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated by posting the updated Terms on this page with a new "Last updated" date. Your continued use of the Service after that point means you accept the changes.

13. Governing law

These Terms are governed by the laws of the State of Florida, USA, without regard to its conflict of laws rules. Disputes will be resolved in the state or federal courts located in Florida, unless local law requires otherwise.

14. Contact

Questions about these Terms? Email relentlesslaunchlab@gmail.com.

See also our Privacy Notice and Refund Policy.